Turn every call, chat and 3D avatar into revenue — without giving up your data.
Quantum Global is the hybrid AI communications platform that answers 100% of your calls, chats and web voice sessions in under a second — while every recording, transcript, message and knowledge base stays on your own servers. Deploy AI voice agents, on-site voice widgets, 3D AI avatars and omnichannel messaging from one console.Go live in 7 days. Cut cost per contact by up to 74%.
- < 800 ms Gemini Live response latency
- 100% of data stays inside your perimeter
- Voice · chat · widget · 3D avatar in one stack
- Live in 7 days on your VPC or bare metal
Active Call · #4931
Inbound · Customer Support
Customer
"I want my money back today or I'm cancelling everything."
Offer 20% credit toward next renewal instead of cash. Cite retention playbook §3.
Runs on the stack your infra team already trusts
Every channel your customers already use
Voice. Chat. 3D avatars. One AI brain across all of them.
Whether the customer is dialling your hotline, tapping a widget on your website, chatting on WhatsApp or greeted by a 3D avatar in your product — they meet the same agent, with the same memory, tone and knowledge base.
Phone calls
Full-duplex AI voice agents on inbound and outbound PSTN. Bring your Twilio account or your SIP trunk.
Voice widget for your website
Drop a floating call button on any page. Visitors talk to your AI agent over WebRTC — no phone number required.
3D AI avatars
Photoreal 3D avatars with real-time lip-sync, gaze and emotion. Ship them into your product or a kiosk.
Omnichannel text
The same AI agent handles WhatsApp, Telegram, web chat, SMS and email — with one shared memory and knowledge base.
AI Copilot for humans
Your live agents stay on the line. The AI whispers the next-best answer, objection handler or upsell in real time.
Live supervisor monitor
Every active conversation on one screen. Risk scored second by second. Barge in or take over with one click.
The hybrid architecture
Cloud brain. Your data stays home.
The old choice was ugly. Ship customer audio to a US SaaS and get great latency — or self-host everything and pay for it in slow, brittle open-source models. Quantum Global splits the stack in two so you don't have to choose.
In the cloud
The intelligence
Frontier realtime models are gigawatt-scale GPU workloads. We run them in the cloud so you get sub-second latency, native-audio Gemini Live, streaming Whisper transcription and Flash post-call summaries — without buying a single H100.
- Gemini Live native-audio (voice → voice)
- Realtime Whisper transcription
- Gemini Flash for post-call analytics
- Embeddings for RAG over your KB
On your servers
The data
Everything with a customer's name on it stays inside your perimeter. We ship a lightweight Client Data Gateway that lives in your VPC, holds the storage keys and signs every request. Even we can't read it.
- Call recordings & audio blobs
- Full transcripts + message history
- Saved chats across every channel
- Knowledge base (PDF/DOCX/MD + embeddings)
- Customer profiles & CRM sync
How a single call actually moves through the system
Caller dials
Your number, your SIP trunk.
Your gateway
Audio enters your VPC first.
Cloud AI thinks
Only tokens travel — audio bytes proxy back through you.
You store it
Recording, transcript, summary — on your Postgres.
Cloud forgets
Twilio recordings auto-purged. Zero residue.
The platform
One workspace runs your entire conversational stack.
Autonomous agents, human-led calls with Copilot, supervisor oversight, compliance rules, knowledge base, campaigns and analytics — all in a single tenant. Every artefact lands on your own Postgres.
AI Voice Agents
Gemini Live native-audio with sub-second latency. 8 human voices, auto language mirroring across EN / RO / RU and 30+ more, 20 000-character system prompts, per-agent personalities, tools and RAG-grounded answers.
AI Copilot for Managers
Your human team stays on the line — the AI listens and whispers the next-best answer, objection handler or upsell. Live transcript, sentiment and source citations stream as the conversation unfolds.
Live Supervisor Monitor
Every active call scored second by second. Whisper to managers. Take over instantly.
Compliance Engine
Must-say / must-not-say rules enforced live. Instant flags. Correction suggested to the agent.
On-Premise Data Gateway
Deploy a lightweight gateway in your VPC. Every recording, transcript and message is signed, encrypted and written to your Postgres — never ours.
RAG Knowledge Base
PDF, DOCX, MD per agent. Chunked, embedded and stored in your pgvector — top matches injected on every turn.
Tools & Webhooks
Mid-call function calls to HubSpot, Salesforce, Bitrix, SAP or any private API. Schema-validated, retried, logged.
Inbound, Outbound & Campaigns
Point any number at an agent. Bulk dial CSVs with concurrency caps, retry policies and timezone windows.
Post-Call Intelligence
Auto summary, sentiment arc, top objections, coaching score and next-step recommendation the moment a conversation ends. Powered by Gemini Flash.
Test Call — dial yourself in 5 seconds.
Type your number, hit go. The AI rings you, you talk to it, transcripts stream into the dashboard live and land on your database.
Voice widget for the web
A phone-quality AI call, right inside your website.
Paste one script tag. A floating call button appears on any page. Visitors tap once and speak to your AI over WebRTC — no phone number to hide, no app to install, no queue to wait in.
- Native WebRTC — sub-second first response
- Reads the current page URL as context for the agent
- Escalates to a human via warm transfer if needed
- Themed to match your brand (color, radius, position)
- GDPR-friendly consent prompt out of the box
Talk to us
AI answers in 1 second
Lip-sync · Emotion · Gaze
3D AI avatars
Give your AI a face customers actually look at.
Photoreal 3D avatars with real-time lip-sync, emotion and gaze — driven by the same Gemini Live brain as your voice agents. Ship them into your web app, your onboarding flow, a lobby kiosk or a training simulator.
Human-grade presence
Micro-expressions, blinking, breathing.
Sub-second lip-sync
Phoneme-perfect at 30 fps.
Multilingual
Speaks and mouths 30+ languages natively.
Ships anywhere
React component, iframe, or WebGL kiosk build.
Omnichannel text
One agent. Every inbox.
The same AI agent that answers your phone lines handles WhatsApp, Telegram, web chat, SMS, email and Instagram DM — with one shared memory, one knowledge base and one audit trail on your database.
Same agent · same memory · stored on your servers
Telegram
Same agent · same memory · stored on your servers
Web chat
Same agent · same memory · stored on your servers
SMS
Same agent · same memory · stored on your servers
Same agent · same memory · stored on your servers
Instagram DM
Same agent · same memory · stored on your servers
How it works
The real-time pipeline.
From the customer's mouth to your CRM and back, in milliseconds — without their audio ever touching our disks.
Conversation opens
A caller dials your number, a visitor taps the widget, or a message hits your WhatsApp — all normalised into one event stream.
Realtime routing
Your on-prem gateway signs the request and streams audio or text to the cloud AI over an encrypted WebSocket.
Agent thinks, tools fire
Gemini Live answers in the customer's language, calls your CRM / ERP / private APIs, retrieves RAG chunks from your KB.
Everything stored at home
Recording, full transcript, sentiment arc, summary and CRM update — persisted to your Postgres, indexed for search.
Built for enterprise
Your numbers. Your data. Your prompts.
Quantum Global was built for regulated industries — energy, telecom, finance, healthcare, gov — that simply cannot ship customer audio to a third-party SaaS. So we don't.
Self-hosted gateway
Helm chart or Docker Compose. Runs in your VPC, bare metal or private cloud — no Quantum Global SaaS in the data path.
Bring your own keys
Your Gemini / OpenAI / Anthropic keys. Your Twilio account, your SIP trunk. You own the supplier relationships.
EU / MD / RO data residency
Deploy in Frankfurt, Bucharest, Chișinău. Recordings, transcripts and embeddings never leave the region you pick.
Compliance & audit
Per-tenant role-based access, immutable audit log, signed webhooks, must-say / must-not-say rules enforced live.
Sub-second latency
Native-audio Gemini Live + warm Twilio media stream. End-to-end first-token latency typically under 700 ms.
Multi-tenant ready
Each partner gets their own login slug, agents, numbers and analytics — managed from one workspace.
HMAC-signed integrations
Every gateway call is signed with a per-owner secret. Twilio recordings auto-purged the moment we've streamed them home.
CI / IaC friendly
Agents, prompts, tools and numbers are version-controlled. Promote through dev → staging → prod like any other code.
Analytics on your warehouse
Ship post-call metrics into Snowflake, BigQuery or Metabase — the source data already lives on your side.
Use cases
Wherever a real conversation moves the business.
Energy & utilities
24/7 support hotline that authenticates by contract number, quotes tariffs and files outage tickets — with recordings kept inside the national perimeter.
Banking & fintech
Voice-first onboarding, KYC prompts and dispute triage. Compliance rules enforce mandatory disclosures on every call.
Telecom
Deflect 70% of L1 support to a voice AI that speaks the customer's dialect and hands off warm to a human agent when needed.
Healthcare
Appointment scheduling, reminders and after-visit summaries. PHI never leaves the hospital's data centre.
E-commerce
Widget on the product page becomes a live shopping concierge. 3D avatar demos features in-app.
Public sector
Multilingual citizen hotline with full audit trail, RBAC and self-hosted residency inside government cloud.
The comparison
The hybrid alternative to Vapi, Retell & Bland.
Same Gemini-grade conversation quality. None of the data-leaving-your-perimeter problem.
Put hybrid AI on every channel this quarter.
Book a 30-minute architecture review. We'll spin up a sandbox in your tenant, ring your phone with a real agent and drop a live voice widget on your staging site before the call ends.